Frequently Asked Questions

Taxes and service charges are included. Airline fares and airport transfers are not included.

No. Please visit www.depalm.com for airport transfers, call 1-800-766-6016 or simply take a taxi to and from the resort.

No. Divi & Tamarijn Aruba are offered as all-inclusive only.

The passport acts as the guest formal identification for check-in, confirming guest names and ages.

The local currency is the Aruba Florin, although U.S. dollars are widely accepted on the island.

Divi & Tamarijn Aruba are separated by a stretch of beach. The walk takes about five minutes. Free shuttle service in energy-efficient golf cart-like vehicles is available at no additional charge. The shuttle service runs approximately every 15 minutes between the Divi & Tamarijn Aruba resorts, the Casino, and The Links at Divi Aruba golf course. The Alhambra Casino is open from 10:00 a.m. to 4:00 a.m. Table games open daily at 6:00 p.m.

Yes. Wireless internet access (WiFi) is available in all rooms and public areas at Divi & Tamarijn Aruba.

Included in your booking with Divi & Tamarijn Aruba All Inclusives is access to restaurants, bars, activities, beach, pools. Meals and snacks are provided at our 11 restaurants and grills. You also receive unlimited beverages at any of our 8 bars on property. 

Check here for more info.

When booking the reservation you may add notes in the comments field or send a separate email to request@diviaruba.com.  While every effort will be made to accommodate requests they cannot be 100% guaranteed.

For more information or assistance you may also wish to contact our US Reservations office at 1-800-554-2008.

No, room service is not included with your all-inclusive booking. 

Booking Policy for Travel March 1, 2024 – January 2, 2026 Travel

Guests traveling from March 1, 2024 through January 2, 2026 will be charged a ONE (1) night deposit at the time of booking and the remaining balance charged in full THIRTY (30) days prior to arrival to the credit card on file. Cancellations outside of THIRTY (30) days of arrival date are subject to a $100.00 cancellation fee, with remaining deposit amounts refunded.  Cancellations made inside THIRTY (30) days of arrival are subject to a ONE (1) night penalty with remaining balances refunded.  Other special terms of deposit and cancellation may apply based on specific promotional rates and offers.  Please refer to your reservation confirmation for more details. 

Guests are permitted ONE (1) complimentary date change based on the availability of their specific category booked and travel must occur within the calendar year originally booked.  Please note that a change in rate may apply.  Further date changes are subject to a $200 per change fee.

Please note: The above policies apply only to reservations made through Divi & Tamarijn Aruba All Inclusives directly.  Guests who booked via another source, online travel providers or other third parties are advised to contact their booking provider for information on their policies and for assistance.

No, travel insurance is not required to book your stay with us. 

Use our Reservation Look up form to make modifications or to cancel an existing reservation.

Reservation Lookup

Guests may request a later check out at the front desk upon arrival subject to availability.  Guests may check in upon arrival to the hotel and will receive their wrist bands for all inclusive access, a courtesy hold area is available for luggage prior to room availability.

For assistance with existing or future air and hotel reservations, please call 800-219-2727 or 305-354-3563.

Guests will be contacted by our dedicated concierge team approximately two weeks prior to arrival to collect flight details and assist with advanced dinner reservations.

Yes. Honeymoon stays must commence within 12 months of your wedding. A copy of the marriage certificate or wedding invitation is required at hotel check-in.

If weather conditions have caused a change in your travel plans, we ask that you contact our U.S. Reservations office at 1-800-554-2008. When leaving a message, please provide your reservation booking name, hotel, your current dates of travel, and the dates that you wish to change due to a flight cancellation, as well as a telephone number where you can be reached. Every attempt will be made to assist in accommodating changes in travel dates should hotel occupancy levels permit. Guests who are currently staying at the hotels who are unable to depart Aruba are asked to speak directly to our Front Desk staff at the resort for assistance and travel updates.

For further information regarding specific cancellation policies, please contact your original booking agent or travel provider.

Yes. All U.S. citizens traveling to Aruba need a valid United States passport. For citizens from other countries traveling to Aruba, please check with your consulate or embassy.

The Aruban Immigration Authority requires all travelers to complete an online Embarkation and Disembarkation (ED) program. The mandatory online ED program must be completed before you travel. Note: Beginning July 1, 2024 Aruba implemented a $20 sustainability fee for visitors arriving by air. The fee will be charged through the online ED Card platform.   

The only official website to obtain your ED card is https://edcardaruba.aw/.

Effective December 1st, the $20 Sustainability Fee payment will be integrated into the Online Embarkation / Disembarkation (ED) Card system. As a result, you will need to complete this payment before you can receive your ED card approval.

Payments can only be made by credit card. For a list of those exempt to pay this fee refer to this FAQ. For some of the exemptions you may have to pay the fee and get reimbursed by Aruba Wastewater Sustainable Solutions (AWSS).

For all questions related to the payment and reimbursement of the Sustainability Fee, you can reach AWSS at info@awss.aw . For all questions related to the ED card, contact the Immigration Department at migracion.aruba@dga.aw  . ED cards can be completed within 7 days before arrival. We recommend you do so at your earliest convenience to ensure a smooth process. Please note that the completion of the ED card is mandatory to enter Aruba.

Important Travel Advisory For All Departing Passengers

To ensure a smooth and seamless journey, we kindly advise all departing passengers to allow extra time for check-in, security, and boarding procedures. Check the official Reina Beatrix Airport website here for recommended terminal arrival times.

Aruba is one of the Lesser Antilles islands located in the southern Caribbean Sea, which is south of the hurricane belt.

The drive is approximately 30 minutes.

By taxi, the one-way fare will be approximately $25 (USD).

Yes. Traveler's checks can be cashed at the Front Desk with a maximum of $100 per day. An ATM is available at Tamarijn Aruba.

Yes, we recommend https://www.labcoaruba.com/. Please contact the company directly to make arrangements.

Taxes and service charges are included. Airline fares and airport transfers are not included.

No. Divi & Tamarijn Aruba are both offered as all-inclusive only.

Divi & Tamarijn Aruba are separated by a stretch of beach that takes about 5 minutes to walk. A free shuttle service using golf cart-like vehicles runs every 15 minutes between Divi & Tamarijn Aruba, the Casino, and The Links at Divi Aruba golf.

Divi Aruba room categories include Gardenview rooms, Beachside Casita rooms next to beach but without ocean views, Poolview rooms, Oceanview rooms, and Oceanfront Lanai rooms right on the beach with ocean views. The Oceanfront Lanai rooms are the resort’s best rooms. There are only 20 Oceanfront Lanai rooms, with 10 on the first floor and 10 on the second floor.

Any room category at Divi Aruba includes use of all facilities and features, including restaurants, bars, and other services at the adjacent Tamarijn Aruba.

Tamarijn Aruba rooms are all oceanfront, in two-story buildings and steps from the beach.

All Tamarijn Aruba guests have full use of the features and facilities of the adjacent Divi Aruba.

At both resorts, each room has either a king bed or two queen beds, and a patio or balcony. The rooms at Divi Aruba are slightly larger than those at Tamarijn Aruba.

Room requests or any other special requests can be sent to request@diviaruba.com. Please note that room requests will be noted but cannot be guaranteed.

Yes. Ground floor rooms have a patio. All other rooms have a balcony.

Yes. Wireless Internet access (Wi-Fi) is available in all rooms and public areas at Divi & Tamarijn Aruba.

Our resort offers hair dryers and clothes steamers in each room. We no longer offer irons and ironing boards.

Yes. Every room is stocked with a gourmet coffee machine, two coffee pods, two decaf coffee pods, and two tea bags, which are replenished daily.

Decaf pods will be either red or purple in color. You can call our front desk to confirm before use.

All rooms are equipped with a digital programmable safe free of charge. Safes will fit a standard-size laptop.

The electrical current is 110 V 60 HZ, the same as the United States.

All rooms are non-smoking. Smoking is only permitted on balconies and outdoor spaces at the hotel.

We prohibit the use of drones at our resorts to protect both our guests’ privacy and vacation experience.

Dinner reservations are required for a la carte restaurants.

Reservations can be made for two days in advance once on property at the guest service desk or through our mobile app.

You can download our mobile app here.

At the Pelican Terrace and Cunucu Terrace, breakfast is served between 7:00 a.m. and 11:00 a.m., lunch between noon and 3:00 p.m.

The Pelican Terrace live cooking restaurant serves dinner between 6:00 p.m. and 9:30 p.m. No reservations needed. 

The a la carte restaurants serve dinner only between 5:00 p.m. and 9:30 p.m. Reservations are required.

Le Café located at Divi Aruba is open each day between 6:30 a.m. and 12:00 a.m.

Barista located at Tamarijn Aruba is open each day between 6:00 a.m. and 4 p.m.

Club Margot located at Tamarijn Aruba is open each day for dinner between 5:00 p.m. and 9:30 p.m. Reservations are required. Club Margot's Bar is open each day from 5:00 p.m. and 11:30 p.m.

The snack bars serving sandwiches, pizzas, and other snacks are open between 11:00 a.m. and 1:00 a.m.

Dinner reservations are required for a la carte restaurants. Reservations can be made at the guest services desk two days in advance once on-property.

We recommend a casual elegance dress code for dinner.

The two resorts offer wide varieties of food service, both buffet and a la carte. Selections range from made-to-order brick-oven pizza to grilled fare including Argentinian-sourced grass-fed beef, Italian, Asian, Mexican and fine dining.

Your health and satisfaction are important to us. Please ask for the chef on duty to discuss your food allergies and diet restrictions. Please refer to our a la carte menus for vegetarian, gluten-free, and vegan selections. Options that cater to many dietary restrictions are available in our live cooking restaurants. All information, services, and amenities are subject to change at any time.

Please check our online menus here for our gluten-free, nut-free and vegan options. 

The resorts cook with vegetable oil. The resorts cannot be held responsible for guests receiving wheat or peanut in their food. There are other alternatives on the menu, and sample menus can be viewed on our website. The Food & Beverage Manager is available to aid you with food selections on property.

Our all-inclusive bars offer guests a wide selection of fine spirits, including Captain Morgan, Jameson, Absolute, Kentucky Bourbon, and much more. Mixologists at all of our 8 beach or poolside bars prepare refreshing tropical drinks, either frozen or over ice. Select wines and champagne are also available, along with refreshing beers on tap.

* All information, services, and amenities are subject to change at any time.

No, our resorts do not offer day passes. 

However Divi & Tamarijn Aruba All Inclusives is now offering Dining Club Cards. Customers will be able to purchase credits at the front desk that will allow them to exchange for any food or beverage items available at our bars and restaurants. These credits will be loaded onto a physical card that the customer will carry when they dine and drink on property.

Divi & Tamarijn Aruba All Inclusives is now offering Dining Club Cards. Customers will be able to purchase credits at the front desk that will allow them to exchange for any food or beverage items available at our bars and restaurants. These credits will be loaded onto a physical card that the customer will carry when they dine and drink on property.
 
Additionally, Divi Village and Dutch Village guests not on the all-inclusive program can use the Dining Club Card to rent equipment at the Activities Center.
 
Please note, funds loaded onto the Dining Club Card are non-refundable. Unused credits will not expire. Guests can use any remaining balance on their next visit.

Babysitting services are available through www.arubababysitter.com. Guests should contact the company directly to make arrangements.

Yes. Cribs are available at no additional charge.